# Frontline Assurance Re-imagined

QC4 is the world’s most integrated and powerful frontline assurance platform that revolutionizes the way you manage quality and assurance data. With QC4, end users have the power to create and manage data directly, putting you in control. But that’s just the beginning. Here’s why QC4 is the game-changer you’ve been waiting for:

• Effortless Assurance Collection: No longer rely on tedious manual collection. With QC4, you can easily collect assurance data using any web-enabled device. It’s simple, convenient, and saves you valuable time.
• Robust API Submissions: Test entire population-sized sets of data with confidence using our secure API assurance submissions. No sampling needed – you get a comprehensive view of your data, empowering you to make informed decisions.
• Centralized and Standardized Assurance: QC4 centralizes and standardizes assurance across all your processes. No more scattered spreadsheets or fragmented systems. Enjoy a unified platform that brings clarity and consistency to your assurance practices.
• Automated Controls Testing: Sleep easy knowing you have automated controls testing in place. QC4 executes tests in real time, providing you with instant alerts when issues are detected. Stay on top of your controls and proactively address risks before they escalate.
• Timely Automated Reports: Forget about manual report generation. QC4 automatically generates reports and delivers them straight to your inbox. Stay informed and gain valuable insights without the hassle.
• Incident Investigation Triggers: QC4 takes risk management to the next level by automatically triggering incident investigations when key controls fail. Address issues promptly and ensure a proactive approach to risk mitigation.

With QC4, you’re equipped with advanced analytics capabilities that enable you to identify emerging trends and risks before incidents occur. It’s time to embrace the power of QC4 and elevate your assurance practices to new heights. Simplify, streamline, and stay ahead of the game with the world’s most integrated and powerful frontline assurance platform.

# Increase Coverage and Decrease Costs

QC4Voice, the game-changing solution that combines the power of AI-powered voice-to-text transformation with real-time analytics to revolutionize your call center Quality & Assurance testing. With QC4Voice, you can now analyze 100% of your calls for compliance, sentiment, and performance, unlocking a whole new level of customer insights and operational excellence. Here’s why QC4Voice is the ultimate solution for your call center:

• Re-focus Quality FTE: Say goodbye to mundane call monitoring tasks. With QC4Voice, you can re-focus your Quality and Assurance team on developing quality improvements and driving strategic initiatives. Let the AI-powered technology handle the heavy lifting while you focus on making meaningful improvements.

• Robotically Increase Call Monitoring Coverage: QC4Voice enables you to increase your call monitoring coverage to a remarkable 100%. No more sampling or manual selection – every call is analyzed, ensuring comprehensive insights and unparalleled compliance adherence.

• Immediate Issue Management: Don’t wait for call issues to become incidents. QC4Voice empowers you to manage and handle call issues in real time, addressing concerns promptly and proactively. Stay ahead of potential risks and deliver exceptional customer experiences.

• Track Call Sentiment: QC4Voice goes beyond compliance and performance monitoring. It tracks call sentiment, enabling you to locate areas of continual improvement. Understand customer emotions, identify pain points, and leverage insights to enhance customer satisfaction.

• Unleash the Power of Call Recording Data: QC4Voice allows you to leverage your call recording data like never before. With AI-powered voice-to-text transformation, you can unlock valuable insights buried within your call recordings, transforming them into actionable intelligence.

QC4Voice revolutionizes your call center operations, providing you with real-time analytics, comprehensive compliance testing, and unparalleled insights. Elevate your Quality & Assurance testing to new heights, drive continuous improvements, and deliver exceptional customer experiences. Unleash the power of QC4Voice and redefine what’s possible in call center excellence.

# Eliminate manual controls

Introducing the QC4 API Service Engine, the groundbreaking solution that breaks down barriers between isolated enterprise systems. With a single API endpoint, the QC4 API Service Engine seamlessly connects disparate systems, allowing them to submit data and collaborate like never before. Here’s why the QC4 API Service Engine is a game-changer for your business:

• Boost Speed and Accuracy: Say goodbye to slow and error-prone 4-eyes processes. The QC4 API Service Engine increases the speed and accuracy of these processes across multiple data submissions. Automate and streamline the verification steps, ensuring a seamless and efficient workflow.

• Robust Coverage: With the QC4 API Service Engine, you can robotically increase the coverage of 4-eyes checks to an impressive 100%. No more gaps or missed checks. Every data submission is thoroughly analyzed and linked together using advanced matching logic, providing comprehensive assurance.

• FTE Reduction: Empower your team by reducing the workload in Quality & Assurance roles. The QC4 API Service Engine automates and replaces many of the human-centric 4-eyes checks and processes embedded in your business today. Free up your resources to focus on higher-value tasks and strategic initiatives.

• Exception Management and Tracking: The QC4 API Service Engine allows you to effectively manage and track exception issues. Identify and address exceptions promptly, ensuring they are tracked to completion. Stay on top of outstanding issues and maintain control over your processes.

The QC4 API Service Engine revolutionizes data integration, automates verification processes, and enhances the efficiency and accuracy of your operations. Break down the barriers between systems, increase coverage, reduce manual efforts, and effectively manage exceptions. Experience the power of the QC4 API Service Engine and unlock a new level of seamless collaboration and assurance in your organization.

# Risk Management platform of choice

The complete QC4 Governance Risk Compliance service, a revolutionary solution that transforms the way organizations manage Risk, Control, Assurance, Incidents, and Improvements. With QC4, we’re taking organizations from a tick-box mentality to a risk-based culture, empowering them to proactively navigate challenges and drive continuous improvements. Here’s why the QC4 application is a game-changer for your organization:

• Centralized Risk Library: QC4 provides a centralized risk library where inputs are crowd-sourced, fostering collaboration and collective intelligence. Gain a comprehensive view of your organization’s risks and make informed decisions.
• Structured Risk Statements: QC4 simplifies risk understanding with easy-to-grasp, structured risk statements. No more complex jargon or confusion. Everyone in your organization can easily comprehend and address risks, fostering a risk-aware culture across all levels.
• Full Integration with Frontline Assurance: QC4 seamlessly integrates with frontline assurance, creating a cohesive risk management ecosystem. Break down silos and enable real-time risk monitoring and controls testing. Drive efficiency and effectiveness in risk and compliance processes.
• Automated Controls Testing: QC4 automates controls testing, ensuring that key controls are continuously monitored and validated. Stay ahead of potential risks and address issues promptly. Let technology handle the heavy lifting while you focus on strategic initiatives.
• Advanced AI Analytics: Harness the power of advanced AI analytics with QC4. Leverage predictive capabilities to identify and reduce incidents. Gain valuable insights to proactively mitigate risks and drive improvements throughout your organization.
• Automated Reporting: Say goodbye to manual report generation. QC4 automates reporting processes and delivers comprehensive reports directly to your inbox. Stay informed, monitor progress, and make data-driven decisions effortlessly.

Experience the transformational power of QC4 in managing governance, risk, and compliance. From a centralized risk library to automated controls testing and advanced AI analytics, QC4 empowers your organization to embrace a risk-based culture and drive continuous improvements. Welcome to a new era of effective risk management and compliance excellence.

# Incident Management & Business Continuity

QC4 is the ultimate incident management solution that centralizes and manages incidents with a standardized yet flexible investigation process, empowering you to predict and prevent future incidents. With deep integration to Frontline Assurance and Risk Management, QC4 revolutionizes the way you handle incidents. Here’s why QC4 is the game-changer you’ve been waiting for:

• Automatic Triage and Ownership: QC4 automates the incident triage process, ensuring incidents are promptly triaged and allocated to the right owners. Streamline incident management and enable quick response and resolution.

• Simplified Reporting: QC4 simplifies incident reporting with automated reporting requirements. No more complex and time-consuming manual reporting processes. Generate incident reports effortlessly, saving valuable time and resources.

• Clarity on Reporting and Recovery: QC4 provides clarity on reporting expectations, Return to Operation (RTO), and Recovery Point (RPO). Understand the requirements and timelines, ensuring smooth communication and alignment throughout the incident management process.

• Business Continuity Plan Triggering: QC4 automatically triggers and tracks Business Continuity Plans (BCPs) when incidents occur. Ensure seamless continuity of operations and minimize downtime. Stay in control and proactively manage the impact of incidents.

• Automated Workflows: QC4 leverages automated workflows to ensure your business is back online as soon as possible. From incident containment to resolution, streamline the process and accelerate recovery with efficient workflows.

• Standardized Incident Reporting: QC4 standardizes incident reporting, ensuring consistency and accuracy. Automatically generate comprehensive incident reports, providing valuable insights and enabling continuous improvement.

 Experience the power of QC4 in incident management. Predict and prevent future incidents, automate triage and ownership, simplify reporting, trigger business continuity plans, and streamline workflows. Say hello to efficient incident management and proactive risk mitigation. Embrace QC4 and take control of your incident response like never before.