Every call that your call center engages in has many critical elements - the flow of accurate information, the correct disclosures, sales opportunities, loyalty opportunities etc.
Until now, most organisations have been unable to efficiently manage the risks or take advantage of opportunities that these call offer, because they can only monitor a small and random sample of all calls.
QC3 Voice, can "listen to" and analyse each and every call, checking for risk & compliance issues, callers sentiment or mood, performance and continuous improvement.
QC3 Voice is able to do this, by utilising leading edge AI, Speech to Text & secure Cloud technologies.
By analysing 100% of calls QC3 Voice will offer you the following benefits:
Quite simple really,
but Watch the Video and if you still have questions please call us.